Refund policy

At DesiMe, we strive to provide the best shopping experience for all our customers. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind. Please take a moment to read our refund policy below:

 

 Eligibility for Refunds:

- You are eligible for a refund if you purchased a product directly from www.desime.co.uk.

- Refunds are applicable within 72 hours from the date of purchase.

 

 Valid Reasons for Refunds:

- Damaged or Defective Products: If the product you received is damaged or defective, we will gladly issue a full refund or send you a replacement.

- Non-Delivery: If you haven't received your order, we will investigate and provide a refund if necessary.

- Change of Mind: If you simply changed your mind about the purchase, you can request a refund within 72 hours of receiving the product. In such cases, the product must be unopened, unused, and in its original packaging.

 

How to Request a Refund:

- To initiate a refund, please contact our customer support team at info@desime.co.uk. Provide your order details and the reason for the refund request.

- Our support team will guide you through the process and assist you with any additional information they may require.

 

Refund Process:

- Once your refund request is approved, we will process the refund within 3-5 business days.

- The refund will be issued using the same payment method used during the purchase.

- For credit card payments, it may take additional time for the refund to reflect in your account, depending on your bank's processing time.

 

Exceptions:

- We cannot process refunds for digital products or services that have already been accessed or used, except in cases where they are defective.

- Perishable or personalized items may not be eligible for a full refund, but we will work with you to find a suitable solution.

 

 Return Shipping:

- If you need to return a product, we will provide you with a return shipping label if the return is due to a damaged or defective item.

- If you are returning a product due to a change of mind, you will be responsible for the return shipping costs.

 

Cancellations:

- If you wish to cancel an order, please contact our customer support team as soon as possible. If the order has not been processed for shipping, we will cancel it and issue a full refund.

Remember, our goal is to ensure your satisfaction with every purchase at Desime. If you have any questions or concerns about our refund policy, please feel free to contact our customer support team, and we'll be happy to assist you.