Frequently Asked Questions

Delivery

Great question! Currently, we're delivering to addresses in mainland UK. Unfortunately, we're not able to reach Northern Ireland, Scottish Highlands, and the Channel Islands just yet. If you happen to place an order from these areas, don't worry! We'll give you a friendly call to discuss alternative delivery options that work best for you. We're always looking to improve, so keep an eye out for updates on expanded delivery coverage. Feel free to reach out to our super-friendly customer support team if you have any specific delivery questions – they're here to help!

At DesiMe, we strive to make your shopping experience as flexible and convenient as possible. Here's what you need to know about our delivery days and options:

  • Delivery Days: We offer delivery from Monday to Saturday, giving you the freedom to choose a day that suits your schedule.

  • Delivery Cost: For Weekday delivery, there is a fee of £5.99 for the first 25kg, with an additional £5.99 for every 25kg thereafter.

  • Next Day Delivery: If you place your order before our daily cut-off time of 12pm on a working day (Monday to Friday), you're eligible for FREE next-day delivery. For instance, if you order on a Monday before 12pm, your order will arrive on Tuesday.

  • Orders After 12pm: Orders placed after 12pm or on non-working days will be delivered in 2 working days. For example, if you place an order at 5pm on a Monday, your earliest delivery date will be on Wednesday.

  • 2-Week Calendar Slot: We understand that our customers have different schedules. That's why we offer a 2-week calendar slot. You can easily choose your preferred delivery date during the checkout process, ensuring your order arrives when it's most convenient for you.

We're here to make your shopping experience tailor-made to your needs. If you have any questions or need further assistance regarding delivery, please don't hesitate to reach out to our customer support team.

Certainly! We offer Saturday delivery for your convenience. Here's what you need to know to receive your order on a Saturday:

  • Select Saturday Delivery: To receive your order on a Saturday, make sure you choose "Saturday delivery" on the calendar and during the final checkout page. If you don't select Saturday delivery during the final checkout, your order may not be scheduled for a Saturday delivery.

  • Saturday Delivery Cost: For Saturday delivery, there is a fee of £9.99 for the first 25kg, with an additional £9.99 for every 25kg thereafter.

  • Order Cut-Off Time: Please note that the cut-off time for Saturday delivery is 12pm on the preceding Friday. Ensure your order is placed before this time to receive your delivery on Saturday.

We're here to accommodate your schedule, and Saturday delivery is just one of the options we offer to make your shopping experience even more convenient.

If you have any questions or need further assistance regarding Saturday delivery, please feel free to reach out to our customer support team.

At DesiMe, we understand the importance of receiving your fresh products in the best condition. Here's what you need to know if you won't be home for your delivery:

  • Ensure Someone Is Home: We kindly request that you make arrangements to have someone available at the delivery address to receive your order. This ensures that your fresh items are received in their prime condition.

  • Perishable Goods Policy: Given that the majority of our orders contain perishable goods, it's essential to accept your delivery on the scheduled day.

  • Missed Deliveries: In the event that there's no one available at the delivery address or you miss the delivery, our courier will make their best effort to leave the parcel in a safe and secure location for you.

  • Liability: It's important to note that we cannot accept liability for the order if the courier is unable to complete the delivery or if the order is left unattended or missed due to not accepting delivery on the scheduled day.

We're committed to providing you with the freshest and highest-quality products, and we appreciate your cooperation in ensuring their safe delivery.

If you have any questions or need further assistance regarding your delivery, please don't hesitate to reach out to our customer support team.

We've partnered with DPD, a reliable courier service, to ensure you have a seamless and convenient delivery experience. Here's what you can expect:

  • One-Hour Delivery Window: DPD will provide you with a one-hour delivery window, which they will communicate to you via SMS and email. This way, you won't have to wait around all day for your order to arrive.

  • Real-Time Delivery Tracking: With DPD, you'll have the ability to track the progress of your delivery in real-time on a map. You can follow your order's journey right to your doorstep.

  • Final 15-Minute Timeslot: DPD takes convenience a step further by offering a final 15-minute timeslot, so you know precisely when your delivery will arrive.

This level of transparency and precision ensures that you're informed every step of the way, making your shopping experience with us as stress-free as possible.

If you have any questions or need further information about your order's delivery, please don't hesitate to reach out to our customer support team.

DesiMe Rewards

Introducing DesiMe Rewards, the ultimate way to unlock a world of perks and savings at desime.co.uk! Get ready to embark on an exhilarating journey where every pound spent and every action you take brings you closer to fantastic rewards.

How it works:

  1. Earn Points in Style:

    • Order from us: Indulge in your favorite products, and for every £1 you spend, we'll shower you with a generous sprinkle of 1 point! The more you shop, the more points you earn.
    • Sign up: As a member, you'll instantly receive a sensational boost of 150 points, elevating your status right from the start.
    • Birthday Bash: We believe birthdays are meant to be celebrated in style! Enjoy a delightful surprise of 100 points, our special gift to you on your big day.
    • Social Media Star: Be the talk of the town and earn 100 points by following us on Instagram or Facebook & and extra 100 points if you share on Facebook too! Follow us on both and share and receive 300 points! Stay connected, and the rewards will keep pouring in!

  2. Refer-a-Friend and Share the Love:

    • Have friends who deserve the very best? Share your unique referral link with them, and not only will they receive a jaw-dropping £10 off their shop, but you'll also be gifted with an exciting £10 off your next shopping spree. It's a win-win for everyone!

  3. Unleash the Power of Redemption:

    • Brace yourself for the ultimate thrill as your points pile up. Every 150 points you accumulate will unlock a tantalizing £1 discount on your next shopping adventure. Whether it's a well-deserved treat or a lavish splurge, let your points make it all the more enjoyable.

DesiMe Rewards is your golden ticket to an extraordinary shopping experience. Get ready to revel in the joy of earning points, unlocking exclusive benefits, and discovering a world of savings. Join us today and let the excitement begin!

Getting Started

Getting started with DesiMe is a breeze! Follow these simple steps to become a member:

  1. Access Your Account: Look for the 'My Account' or the 'Human' icon located in the upper right corner of our website.

  2. Create Your Account: Click on the 'Create Account' option. This will kickstart your registration process.

  3. Fill in the Basics: Provide some basic details as prompted. We'll need a few key pieces of information to set up your account.

That's it! You're officially a part of the DesiMe family. It's a quick and easy process, so you can start exploring and enjoying all that our platform has to offer in no time.

If you encounter any issues or have questions during the registration process, please don't hesitate to reach out to our friendly support team. We're here to assist you at every step.

Welcome aboard, and thank you for choosing DesiMe!

 

Keeping your information up-to-date is simple. Here's how to make changes to your account details:

  1. Access Your Account: Click on 'My Account' or the 'Human' icon at the top of our homepage. This will take you to your account dashboard.

  2. Edit Your Information: Within your account, you'll find options to update various details, such as your delivery address, email, and password. Just select the category you want to modify.

  3. Save Your Changes: Make the necessary updates, and don't forget to save your changes. Your account will be instantly updated with the new information.

Should you encounter any difficulties or have questions while making these updates, please don't hesitate to reach out to our helpful support team. We're here to guide you through the process.

Your satisfaction is our priority, and we're committed to ensuring your experience with DesiMe is as smooth as possible.

If you have any other questions or need further assistance, please feel free to contact us via email at info@desime.co.uk.

 

Orders

Absolutely! We understand that plans can change, and we're here to accommodate your needs. If you need to make changes to your order after it has been processed, here's what you can do:

  • Email Us: Please reach out to us via email at info@desime.co.uk with your request. We'll do our best to assist you.

  • Provide Notice: To help us serve you better, we kindly request as much notice as possible regarding any changes, cancellations, or additions to your order. The more notice we have, the more effectively we can accommodate your request.

Our goal is to make your shopping experience as flexible as possible, and we appreciate your understanding in providing us with the necessary information to fulfill your request.

If you have any questions or need further assistance regarding changes to your order, please don't hesitate to reach out to our customer support team.

Checking your order is a breeze! Here's a simple way to do it:

  1. Access Your Account: Click on 'My Account' or the 'Human' icon at the top right corner of our website. This will take you to your account dashboard.

  2. View Your Order History: Within your account, you'll find an option to check your order history. Click on it to view a list of your past orders.

If you have any questions or need further information regarding your order, please don't hesitate to contact us via email at info@desime.co.uk. We're here to assist you with any inquiries you may have.

Payments

We offer a variety of convenient payment methods to make your shopping experience as smooth as possible. Here's what you can use to complete your purchase:

  • VISA
  • MasterCard
  • American Express
  • Discover
  • Google Pay
  • Apple Pay
  • Shop Pay
  • PayPal

Please keep in mind that the availability of payment methods may vary depending on your region. We're constantly working to provide the most secure and widely accepted options for your convenience.

However, it's essential to note that we do not offer a cash-on-delivery payment option. To complete your order, you'll need to use one of the mentioned electronic payment methods.

If you have any questions or need assistance with payments, please don't hesitate to reach out to our customer support team. We're here to help.

Returns

At DesiMe, your satisfaction is our top priority! If, for any reason, you're not delighted with a product you've received, here's what you can do:

  1. Get in Touch: Please contact us promptly at info@desime.co.uk, ideally within 24 hours of receiving your delivery.

  2. Explain the Issue: Let us know what's not meeting your expectations. We're here to help!

  3. Conditions for Return: We kindly request that the product you wish to return is in its original packaging.

  4. Resolution Options: We'll do our best to resolve the matter to your satisfaction. Depending on the situation, we may offer you a refund, a replacement, or issue you a credit.

Important Note: It's important to mention that this return policy does not apply to fresh fruit, vegetables, and meat and poultry products. Due to their perishable nature, we are unable to accept returns on these items.

Our goal is to make your shopping experience as enjoyable as possible, and we're here to assist you with any concerns you may have. Please don't hesitate to reach out, and we'll work to find a solution that works for you.